check / ongoing care

What happens when you have a question later?

Before the visit, ask how to reach the health professional afterwards. Write down whom to contact and how to arrange another visit if a message is not enough.

Ask who handles questions after medicine arrives.

FDA flags telehealth services where, after medicine arrives, no licensed doctor is available to answer questions.a

Patients must have a route to raise later questions with their health professional, under medical-board guidance current as of September 2026.b

Ask how to send a question, who reads it, and what happens if that person cannot answer it.

Keep the contact details in your notes. Ask whom to contact about your health and whom to contact about a bill.

Ask how the care moves beyond a message.

A needed physical examination, procedure or test requires referral for care in person, according to medical-board guidance.c

Ask who arranges that step, how results reach the clinician, and whether another charge applies.

Ask what information you can keep from the visit. Request the treatment name and plan in words you understand.

Keep your questions with your care notes. Bring up anything that was left unclear at the visit.

• Who reviews my test results?
• How will I hear about the next step?
• Can I get a copy of the care plan?

Ask for the storage instructions for your product.

Storage rules depend on the exact medicine: some peptide products need cold storage and others use room temperature.d

GLP-1 medicines act like a hormone, a chemical messenger in the body, involved in appetite and blood sugar.

For GLP-1 shots arriving warm or without enough cooling, FDA advises patients not to use them because the medicine's quality may be affected.a

Get the pharmacy's instructions for delivery problems and ask where your exact product's directions can be found.